> ## Documentation Index
> Fetch the complete documentation index at: https://deliveryhub.parametasolutions.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Our Support

> Need help? Our support team is here to assist you with any questions about data delivery, connectivity, or technical issues.

## Contact Us

For all support enquiries, reach us at:

Email: [support@parametasolutions.com](mailto:support@parametasolutions.com)

## What to include in your request

To help us resolve your issue quickly, please provide:

* Your client or account name
* The product or service affected (e.g. WebSocket, Snowflake, EOD files)
* Any relevant connection details, such as the endpoint, destination, network path, or port number involved
* A clear description of the issue, including any error messages
* **Timestamps** of when the issue occurred (with timezone)
* Any relevant sample data, record names, SQL code or screenshots

## Response times

Our team monitors support requests during business hours across our global offices.