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For all support enquiries, reach us at: Email: support@parametasolutions.comWhat to include in your request
To help us resolve your issue quickly, please provide:- Your client or account name
- The product or service affected (e.g. WebSocket, Snowflake, EOD files)
- Any relevant connection details, such as the endpoint, destination, network path, or port number involved
- A clear description of the issue, including any error messages
- Timestamps of when the issue occurred (with timezone)
- Any relevant sample data, record names, SQL code or screenshots